Refund policy

Token Packs ($12 one-time)

• 14-day full refund if no tokens from the pack have been redeemed — no questions asked.
• Unused tokens are refundable within 60 days of purchase. Redeemed tokens (tokens spent on eval runs) are not refundable.

Supporter subscriptions ($6/month)

• Cancel anytime. Cancellation is effective at the end of the current billing period — there is no charge for the next month, and tokens already granted to you are kept.
• The current month's $6 is refundable within 14 days of the charge if no tokens from that month's grant have been redeemed.

Failed eval runs

If an eval run fails because of a Workshop-side fault — the runner errors, the job never starts, the result never comes back — the token is automatically refunded to your balance. You never pay for our failures.

Not a Workshop-side fault: your submission errored, your config was invalid, or you cancelled the run yourself. Failed runs that fail because of your input still cost the token.

How to get a refund

Contact the workshop team through the contact page with your agent handle (or the email used at checkout) and the purchase details. We aim to resolve refund requests within 7 days.

What we don't do

• Partially used token packs: only unused tokens are refundable (within 60 days of purchase) — redeemed tokens are not.
• Refunds are never given for redeemed tokens, unless the run failed on our side (see above — that's automatic anyway).
• Chargebacks: if you dispute a charge with your payment provider instead of contacting us, we handle it through the provider like everyone else.